Maintenance Management School
A Two-Year Certificate Program

Wilson Lodge at Oglebay Resort, Wheeling, West Virginia

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The Maintenance Management School is a two-year professional development program for park and recreation personnel. The school has celebrated over 30 years of service to the Park and Recreation profession.

This comprehensive instructional program is especially designed for park, recreation and conservation personnel who manage park and recreation maintenance programs. This program is conducted by the Department of Parks, Recreation and Tourism Management and Continuing and Professional Education at North Carolina State University and the National Recreation and Park Association (NRPA).

How to Earn Your Certificate

The instructional program is divided into two phases - five days each year for two years. Phase I and II are offered simultaneously. You must attend both phases consecutively to qualify for CEUs from North Carolina State University and to receive a certificate of successful completion from NCSU and NRPA. A Graduate Seminar with qualifying CEUs is also conducted during the program.

You have a maximum of three years between the completion of the first and second year curricula. Attendance of all scheduled sessions and school activities is required for first and second year.

At the end of each year, participants will take an exam on the information presented. A minimum average score of 60 for each phase is required for certification.

School Curriculum

First Year

As a first year student you will learn the professional techniques of maintenance management. Study is directed at the improvement of your professional maintenance management practices.

Maintenance and Operating Objectives/Policies

History, principles, philosophy
Planning/Organizing the Maintenance Program

Maintenance in the total administrative structure; organizing the maintenance department; job planning; maintenance work schedules and records; the maintenance manual; budget and cost analysis of maintenance
Elements of Park and Recreation Maintenance

Grounds maintenance; erosion control and soil compaction; lawn care and maintenance of specialized turf areas
Supervising Maintenance Personnel

Employee motivation and ethics; the supervisor as a trainer; employee evaluation; leadership and supervision; discrimination and sexual harassment
Maintenance and Operating Problems

Environmental health concerns; legal liability aspects of maintenance practices; site security
Facility and Structure Maintenance

Construction materials, doors, windows, walls, floors, roofs; play area design and maintenance; facility and program accessibility

Second Year

You will acquire a broader knowledge of maintenance management and further develop your specific skills for effective operations. A major part of the second year course is devoted to the actual development of an effective maintenance plan for your specified area.

Maintenance Plan Development Projects
Maintenance and Operating Problems

Public relations; minimizing user conflicts; risk management; computer applications in park maintenance; contract maintenance management; productivity analysis
Grounds Maintenance

Maintenance of shrubbery, trees, park nursery; pesticides; herbicides; trail development and maintenance
Maintenance of Vehicles and Equipment

Equipment and fleet preventive maintenance
Supervision and Management Personnel

Safety and risk management; career development; public image and customer service
Site Amenity Maintenance

Fencing and fence maintenance; signs and sign maintenance; stains, paint and other surface coatings; wood use and chemical preservation of wood

The Graduate Seminar

The Graduate Seminar is an annual program available to graduates of the Maintenence Management School. It is offered in conjunction with the yearly Maintenance Management School. The Seminar is an intensive learning experience addressing a limited number of current issues important to persons managing people and systems in a Parks and Recreation environment. Emphasis is placed on small group interaction to ensure an experiential learning environment.

Attend and You Will:

Confirm your personality type and how it influences your management style.
Observe and process team dynamics while participating in a live project.
Identify and understand your communication style and how you interact with 15 other styles.
Define your problem solving method and determine where you may fall short.
Learn how creativity influences your problem solving and why your greatest strength is often your greatest weakness.
Network with a group of peers from across the nation and compare concerns/ solutions.
Meet with the regents for a maintenance management field update.
Evaluate your stress level and use the training week to destress, detach, and discover which personalities have a higher percentage of stress-related health issues.
Participate in a “non-rigid,” relaxed, hands-on training.

*School Curriculum is subject to change.

The Graduate Seminar is limited to 25 participants.

The Robert E. Sternloff Scholarship

The Board of Regents awards scholarships to the highest grade on the final examination at the end of both school years and for the highest grade accumulated in both years. Scholarships are for the second year and Graduate School respectively and are for tuition only. The scholarships are in honor of Dr. Robert Sternloff’s contributions to the Maintenance Management School as its Director for over 25 years. Lodging, travel, meals, time away from the job and other incidental costs must be arranged by the recipient.

For more information and to receive scholarship applications, contact:

Gertha Heggie
OPD Program Coordinator
NC State University
Box 7401
Raleigh, NC 27695-7401
Phone: 919.515.8175, or
Email: gertha_heggie@ncsu.edu

How to Register

Registration usually begins in early to mid-fall. For maximum effectiveness, registration will be accepted on a first-come, first served basis. As this school typically fills to capacity by early November, registrants are encouraged to send their application in early. No telephone registrations will be accepted. A check, purchase order, payment voucher or credit card number along with the registration form constitutes registration. Foreign registration fees must be paid by an official Bank Check or money order payable in U.S. dollars; no personal foreign checks will be accepted.

You can register online, by calling our office or by faxing or mailing in your registration form with payment.

To see if the next Maintenance Management School registration is available, please check our Parks and Recreation course listings.

Register Online Today!
registration Maintenance Management School (Year 1) Maintenance Management School (Year 2) Maintenance Management School (Graduate Seminar)

To receive a brochure when it becomes available and for more information This on-line registration process is for credit card registrations only. If you wish to be invoiced and pay with a Purchase Order (PO), please fax your registration form and the purchase order to 919.515.7614. If you do not have a registration form, call 919.515.2261 and request a form; however, NCSU employees may use this on-line registration to pay via IDT.
Phone	919.515.2261
Fax*	919.515.7614
E-mail*	ContinuingEducation@ncsu.edu

*Make sure to include your name, address, and what information you are requesting.

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919.515.2261 - NC State University - 1101 Gorman Street - Campus Box 7401 - Raleigh, NC 27695
Office of Professional Development is a unit of the McKimmon Center for Extension & Continuing Education
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Maintenance Management School A Two-Year Certificate Program