Airline Certificate Program/Instructor Led

(Contact Hours: 180) $549

Course Description

The Airline Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20-30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses must be completed within one year of the start of the first course.

Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

Sabre Computer Reservation System (Air Reservations and Faring and Ticking)
Faring and Ticketing

Outcomes

As a result of taking the Airline Certificate Program you will qualified to work in the following careers:

Airlines

Assessment

Evaluation of student performance will be based on the following:

Completion of assigments.
Exam grades

Successful completion of each course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.

The principal classifications of unsatisfactory conduct are:

Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
Cheating on an exam or other material. The use of another student's or individual's work or material for a grade.
Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff.

Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.

Course Information (see above or below lessons, outlines, activities, etc.)

The Airline Certificate Program consists of twelve individual courrses. Each course will teach you valuable concepts necessary to becoming a travel professional with real world applications and industry directed content. The courses are:

Travel Sales and Trends
Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.

Air Reservations - U.S. or Canadian Domestic
Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.

Air Fares - U.S. or Canadian Domestic
(Prerequisite course: Air Reservations U.S. or Canadian) Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your clients’ air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.

ARC Documents
(Prerequisite courses: Air Reservations and Air Fares U.S. Domestic) Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges.

Automated Air Reservations
You will learn to book air reservations using RTS®, a hands on Computer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS? Sabre®. You will learn and practice the basic functions of Sabre® as used by travel professionals planning and booking air travel. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.

Automated Air Fares and Tickets
(Prerequisite course: Automated Air Reservations) You will learn to find the lowest applicable fare for your client as you utilize the Computer Reservation System (CRS) Sabre® to display fares between city pairs and the Sabre® pricing system to calculate the total fare, including fees and taxed for the simplest and most complex domestic air itineraries. You will be using RTS®, a hands on Computer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS? Sabre®. You will learn and practice the basic functions of Sabre® as used by travel professionals pricing air travel. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to quote fares and price automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.

To register or for more information This on-line registration process is for credit card registrations only.
Online	registration
Phone	919.515.2261
Fax*	919.515.7614
E-mail*	ContinuingEducation@ncsu.edu

*Make sure to include your name, address, and what information you are requesting.

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